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* Turnaround time
We can only work as fast as a client allows us; turnaround time is client dependent. If contents are provided sooner, initial and on-going instructions are clear, and revisions requested are reasonable, turnaround time is usually less. However, turnaround time could drastically increase due to client in-actions, delayed mockup approvals, back and forth change requests, etc. 95% of our customers experience great turnaround time with our standard service. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed.
** Express Service option
Normally, to provide clients with exceptional quality service at a low cost, we require sufficient turnaround time for revisions. This could be anywhere between 2 and several days per round of revision, based on the complexity of the revision requested, contents, instructions, response time & input from the client, etc. However, we understand that sometimes a faster turnaround is required to meet certain deadlines or events. For an additional fee on any package or add-on, we offer a guaranteed express service for a quicker turnaround. There is no loss in quality or creativity. However, this service is based on certain terms and conditions, including, but not limited to, the fact that we cannot deliver the express service if multiple rounds of revisions are requested and that turnaround time starts only after we get all required final contents, pictures, instructions, etc. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed.